Business Process Services

World class Digital Customer Experience Management

Deliver world class digitally driven meaningful, personalized customer experience

Revolutionize interactions with your customers, by making it more seamless. Geared to meet business goals, our human expertise technology assets can be easily integrated with your existing infrastructure to transform your Contact Center. Achieve operational excellence with our Omni-Channel Customer Support, which includes voice, email, chat, web, social media and mobile.
Deliver world class digitally driven meaningful, personalized customer experience

Redefine Your Digital
Business Operations With
Our Impactful Solutions

We can help you unlock a new wave of performance improvement opportunities in the customer service, interaction & rention segment.

Contact Center

Revolutionize interactions with your customers, by making it more seamless. Geared to meet business goals, our human expertise technology assets can be easily integrated with your existing infrastructure to transform your Contact Center. Achieve operational excellence with our Omni-Channel Customer Support, which includes voice, email, chat, web, social media and mobile.

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Integrated Sales and Operations Management

In the changing business environment with new channels and routes to market proliferating every day the journey from order management to fulfillment is critical. We at Genisys through our unified operations model increase our customer sales team to focus on finding growth and understanding consumers, rather than on follow-up and operational activities.

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Automation & Optimization

Discover patterns and insights in the transaction world. Redesign and Optimize customer engagement.

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Analytics & Insights

Making the best use of big data gives your business a competitive advantage.

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Our connected Stories

Ensuring Optimum Quality and Performance of Applications. Explore how we make our clients ready for business with high-quality software applications.

  • Case Studies
  • Blogs

Making Daily Campaign Management Streamlined & Efficient

Connected Stories

Making Daily Campaign Management Streamlined & Efficient

Where are your customers? Top trends in digital advertising

Connected Stories

Where are your customers? Top trends in digital advertising

Why Outsourcing Your Digital Advertising Operations (Ad Ops) is Important Today?

Connected Stories

Why Outsourcing Your Digital Advertising Operations (Ad Ops) is Important Today?

Why publishers are outsourcing Ad Ops to Genisys?

Connected Stories

Why publishers are outsourcing Ad Ops to Genisys?

The Confusion over Programmatic Advertising and Real-Time Bidding

Connected Stories

The Confusion over Programmatic Advertising and Real-Time Bidding

Measuring Conversion Metrics with Floodlight Tags in Ad Operations

Connected Stories

Measuring Conversion Metrics with Floodlight Tags in Ad Operations

Advantages of Ad Tagging in Display Advertisements

Connected Stories

Advantages of Ad Tagging in Display Advertisements

How Outsourcing Your Ad Operations Can Work Wonders for Your Business

Connected Stories

How Outsourcing Your Ad Operations Can Work Wonders for Your Business

The Elements of a Good Ad Operations (Ad Ops) Management

Connected Stories

The Elements of a Good Ad Operations (Ad Ops) Management

The rise of OTT advertising

Connected Stories

The rise of OTT advertising

Why you should outsource adops?

Connected Stories

Why you should outsource adops?

Why marketers need to think beyond ‘Cookies’ nearing 2022

Connected Stories

Why marketers need to think beyond ‘Cookies’ nearing 2022

Know about different party data and how it can help your campaigns

Connected Stories

Know about different party data and how it can help your campaigns

Programmatic Advertising:
A boon for Business/Agency Campaigns

Connected Stories

Programmatic Advertising:
A boon for Business/Agency Campaigns

The Secret to Leading a High Performing Ad Operations Team

Connected Stories

The Secret to Leading a High Performing Ad Operations Team

Let’s Get Started

Let’s figure out how we can best help your business. Tell us a little about yourself and the right team will get in touch with you, shortly.

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