Contact Center Service

Drive meaningful digital interactions for your customers

Optimize customer engagement and enhance efficiency while managing costs with our integrated Omni-channel contact center service experience. By building future ready contact centers for your business, we elevate digital customer experience backed by AI-based contact center solutions.

How does it work?

Genisys helps to transform traditional contact centers by empowering enterprises with reliable and secure cloud contact center. We also leverage the ease of Omnichannel interaction encompassing cognitive solutions like voice/IVR, chat, and email. With our multi-skilled team, you can get the flexibility you need along with on-demand scalability.

Stay ahead of changing customer expectations and drive better results with our fully-integrated and optimized contact center solutions. With our customer experience analytics, you can also deliver visibility into key trends, behavior, and monitor customer journey.

Our contact center service comprise the following offerings:
AI-powered virtual agents
Call recording systems
Predictive dialer
Intelligent Call-back
Automatic call distributor
Contact center service application
Workforce management software

Benefits

By placing enterprise needs at the epicenter of our contact center services, we are able to deliver impactful, delightful, efficient, and engaging experience. Know the benefits:

Customer acquisition

Accelerate customer base and drive better ROI. Engage with your customers where they are mostly likely to drop off and close the cycle. Reduce drop off rates by half.

Omnichannel customer support

End-to-end Omni-channel customer support (welcome calls, service inquiries, billing, payments, complaints management, remote support, loyalty management, etc.)

Retention support

Feedback surveys and re-engaging your customers is our forte, from cross-selling to upselling and driving re-engagement we have all our focus on winning your customers back.

Easy integration with existing systems

Our service brings together information, insights, and capabilities previously in silos in order to maximize the value of existing business systems or software.

High value servicing

Want to treat your high value customers special? Come to us, with excellent human expertise and personalized transactions you will see an all new level of interactions.

Integrated Omni Channel Experience

contact-center-service

Our connected Stories

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Basic Blocks of a QA Practice

Emerging Trends of ETL- Big Data And Beyond

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Emerging Trends of ETL- Big Data And Beyond

Let’s Get Started

Let’s figure out how we can best help your business. Tell us a little about yourself and the right team will get in touch with you, shortly.

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