AI-driven Application Maintenance and Support (AMS)

Introducing self-healing AI-driven AMS solution that boosts business efficienc

Genisys offers an end-to-end application maintenance and support service, which includes advisory, maintenance, and optimization with an innovative approach. With the aid of next generation technologies such as artificial intelligence, machine learning, automation and advanced tools, we confidently promise our customers several business benefits.

How does it work?

In the current times, CIOs are all set to apply data and AI into their IT operations, tools, and processes. By breaking the barriers of a traditional and legacy AMS, we offer a next-gen solution to help CIOs reduce service desk costs, optimize cloud spending and automate and enhance IT operations through AI, data analytics and machine learning (ML) approach.

The myriad AMS solutions of Genisys have been effectively resolving both internal and external service performance issues, API related troubles, analysis of transaction metrics, and technical bottlenecks in all three levels of support, L1, L2, and L3.

Our AI-driven AMS service comprise of the following offerings:

 

AI -driven Application Management and Support Services
Automated Application Monitoring
Smart Application Upgrades
Next-gen Application Modernization

Benefits

By placing user needs at the epicenter of our application maintenance and support efforts, we are able to deliver impactful, delightful, efficient, and engaging experience. Know the benefits:

Leverage our AMS experience

With our 15+ years of experience in AMS services, we enable our customers to proactively apply Shift-left approach to eradicate the application issues, thus resulting in enhanced customer experience.

30% cost saving

By utilizing our industry-leading technology and framework, we can assure a minimum of 15% and a maximum of 30% cost reduction, right from the first year of engagement.

Self-healing AI framework

With our self-heal tool, we reduce resolution time, thus improving quality and customer experience with developer’s help. By avoiding tickets, this tool detects failure probability and also fixes them automatically.

Reduction in ticket velocity

Move away from traditional SLA measure to XLA (Experienced based agreements) and we can help you eliminate tickets by 30%, and improve ticket resolution time by 40%. Our powerful and intelligent ticket analysis tool enables smart and real-time decision-making.

Timely and affordable

We identify potential failures upfront and save execution time. By offering complete visibility into the project, we’re able to execute on time. Also, the best of our AMS services come packed with multiple functionalities, which are both unique and affordable.

Tools We Use

Leverage our tool and technology partnerships for your business or next big project. Genisys can help you take your digital transformation to the next phase, to accelerate AMS services.

Intelligent Ticket analysis for smart decisions

Intelligent Ticket analysis for smart decisions

Dissect the codes with intellect

Dissect the codes with intellect

Smart Knowledgebase to capture resolutions

Smart Knowledgebase to capture resolutions

Automated Resolutions based ticket pattern

Automated Resolutions based ticket pattern

Flexible Engagement Model

Genisys offers various types of engagement models to cater to customer requirements. Every model has unique characteristic that can be customized and mixed to define a hybrid model.

Shared service: Team will be shared across multiple engagements. Deliverables are driven by SLA’s
Dedicated team: Fixed dedicated team will be assigned. Team can be collocated or onsite-offshore model.
Core and flexi: Hybrid model with a dedicated core team and flexible shared service team. Core team can be collocated or onsite-offshore model.
Cost plus: Client will have the complete details of the salary of the team. This is like an extended client team.
Reward and penalty: Dedicated team with penalty clause for SLA’s and reward for over achievements.

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Let’s Get Started

Let’s figure out how we can best help your business. Tell us a little about yourself and the right team will get in touch with you, shortly.

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